ChatBots
The ROCKETBOOK
A reusable notebook that allows you to scan your written notes to a digital cloud storage service.
While it did not garner any support from Shark Tank, the company (in 2023) is worth $44 million with the annual revenue of $32 million.
Implementation Overview
We selected Landbot because it could be created on the web and did not require a third-party messaging app like Facebook Messenger to connect to. The process of creating it was quite simple as we just had to feed it all the needed information, but the interface of the Landbot website itself was a little clunky. I also gave it links to give people if it got stumped, and the chatbot might have even gone in and analyzed the content of those links since when I asked it about the products one time, it gave back a list of some products that I do not think I ever gave it. I do not know if it did analyze the links, but if that is the case, that is very useful.
Reflection
Chatbots allow for a more dynamic and personal experience while shopping by giving instant and reliable information on products from what the chatbot is fed. This can help answer questions that would otherwise require a human, and if there is a situation where a chatbot cannot answer a question, it can always refer to the website or a human for further discussion. This can streamline the shopping process and be able to answer more questions faster without the use of humans.